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Privacy Policy

A legal disclaimer

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Last updated: 01-02-2025

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At BuyKilnDriedLogs.co.uk, we respect your privacy and are committed to protecting the personal data you share with us. This policy outlines how we collect, use, and safeguard your information when you use our website or place an order with us.

1. Who We Are

We are Strukko Ltd, trading as BuyKilnDriedLogs.co.uk, based in Exeter, Devon. You can contact us at info@buykilndriedlogs.co.uk for any privacy-related queries.

2. What Data We Collect

When you interact with our website or place an order, we may collect the following information:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment details (processed securely by Stripe or another payment provider – we never store your full card details)

  • Order history

  • IP address and browsing behavior via cookies (see section 6)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order or inquiry

  • Improve our website and services

  • Send marketing emails (only if you’ve opted in)

  • Prevent fraud and maintain website security

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity (to fulfill your order)

  • Legal obligations (e.g. tax records)

  • Legitimate interests (to improve our service)

  • Your consent (for marketing communications)

5. How We Store and Protect Your Data

Your information is stored securely and only for as long as necessary. We use trusted third-party services like Stripe and Wix that comply with GDPR and industry-standard data protection protocols.

6. Cookies and Tracking

We use cookies to improve user experience and analyze website performance. You can manage your cookie preferences via your browser settings. By continuing to use our website, you consent to our use of cookies.

7. Sharing Your Data

We do not sell your data. We only share it with trusted third-party providers (e.g. payment processors, delivery couriers) necessary to fulfill your order or operate our site.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Changes to This Policy

We may update this policy from time to time. Any significant changes will be posted on this page.

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