Refund Policy

BuyKilnDriedLogs.co.uk
Last updated: 01-02-2025

We want you to be completely happy with your purchase. If you’re not satisfied, we’ll do our best to put it right.

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🔄 Returns

You have 14 days from the date of delivery to let us know if you’d like to return an item. To be eligible:

• Items must be unused and in their original packaging

• Firewood products must not be opened or tampered with, unless faulty

• Returns must be arranged in advance via info@buykilndriedlogs.co.uk

💳 Refunds

Once we receive and inspect the returned item, we’ll notify you by email. If approved, a refund will be processed to your original payment method within 7 business days.

Please note:

• Refunds are for the product value only (excluding original delivery fees unless the item is faulty)

• We do not cover return shipping costs unless the product is damaged or incorrect

📦 Damaged or Faulty Items

If your order arrives damaged or is not what you expected, please contact us within 48 hours of delivery with photos and a description. We’ll work quickly to resolve the issue with a replacement or refund.

🚫 Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns of:

• Opened or used firewood or kindling (unless faulty)

• Used firelighters or partially used products

📧 Contact Us

If you have any questions about returns or refunds, reach out at:
info@buykilndriedlogs.co.uk